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Terms of Service

Your use of Wa-aas is subject to these Terms of Service. Please read them carefully before using our platform.

Last Updated: Jan 1, 202516 Sections

1. Acceptance of Terms

Welcome to Wa-aas! These Terms of Service ("Terms") constitute a legally binding agreement between you and Wa-aas, Inc. ("Wa-aas," "we," "us," or "our").

By creating an account, you accept these Terms in full
By using the Service, you agree to comply with these Terms
These Terms are effective as of: January 1, 2025
If you do not agree, you must not access or use our Service

2. Definitions

For the purposes of these Terms, the following definitions apply:

"Service"

The Wa-aas marketing management platform and all associated features

"User/You"

Any individual or entity that accesses or uses the Service

"Account"

Your registered user account on the Wa-aas platform

"Content"

Any data, text, media, or materials you upload, create, or share through the Service

"Subscription"

Your paid plan that determines access level and features

"We/Us/Our"

Wa-aas, Inc. and its affiliates, officers, and employees

3. Description of Service

Wa-aas provides a comprehensive marketing management platform that includes:

Social media management
Paid advertising tools
CRM and contact management
Email marketing automation
Analytics and reporting
Team collaboration features
Workflow automation (300+ templates)
Third-party integrations

4. Account Registration & Responsibilities

To use Wa-aas, you must create an account and comply with the following requirements:

Eligibility Requirements

You must be at least 18 years old
You must provide accurate and complete information
You must have the authority to bind your organization (if applicable)

Account Security

You are responsible for maintaining the confidentiality of your password
You must notify us immediately of any unauthorized access
You are liable for all activities under your account
We recommend enabling two-factor authentication (2FA)

Account Restrictions

One account per person/organization (no duplicate accounts)
Accounts are non-transferable
Sharing login credentials is prohibited (use team features instead)

5. Subscription & Billing Terms

Wa-aas operates on a subscription model. Here's how billing works:

Billing Cycles

Monthly plans renew on the same day each month
Annual plans renew on the anniversary of purchase
Pro-rated charges apply for mid-cycle upgrades
Downgrades take effect at the next billing cycle

Payment Methods

We accept major credit cards, debit cards, and PayPal
Payment information must be current and accurate
You authorize automatic recurring charges
Failed payments may result in service suspension
Enterprise customers can pay by invoice (NET-30)

Refund Policy

Full refund available within 14 days of first purchase
Renewal charges are non-refundable
Refunds processed within 5-10 business days

Price Changes

You may cancel if you disagree with new pricing

6. Acceptable Use Policy

You agree NOT to use the Service for any of the following prohibited activities:

Illegal Activities

Violating any local, state, national, or international law
Engaging in fraudulent, deceptive, or manipulative practices
Distributing malware, viruses, or harmful code
Facilitating illegal transactions or money laundering

Harmful Behavior

Harassing, threatening, or intimidating other users
Posting hateful, discriminatory, or offensive content
Impersonating another person or entity
Stalking or doxxing individuals

Technical Abuse

Attempting to gain unauthorized access to our systems
Interfering with the proper functioning of the Service
Reverse engineering, decompiling, or disassembling our software
Using automated scripts or bots without permission

Platform Abuse

Sending unsolicited bulk emails or messages (spam)
Scraping data without authorization
Creating fake accounts or engaging in artificial engagement
Exceeding rate limits or usage quotas

7. User Content & Data Ownership

Your content remains yours. Here's how ownership and licensing work:

Your Content Ownership

You retain all ownership rights to content you upload
You are solely responsible for the legality of your content
You can export your data at any time

License to Wa-aas

You grant us a limited, non-exclusive license to use your content to operate the Service
This license automatically terminates when you delete your content or close your account

Content Responsibility

You warrant that you have the right to upload all content
You are responsible for ensuring content complies with applicable laws
We may remove content that violates these Terms

Data Portability

You can export your data in standard formats (CSV, JSON, etc.)
We provide data export tools in your account settings

Limited License You Grant Us

Host, store, and display your content as necessary to provide the Service
Publish content to third-party platforms per your instructions (e.g., posting to social media)
Create backups and derivative works necessary for Service operation
Use aggregated, anonymized data for analytics and improvement

8. Intellectual Property Rights

Both you and Wa-aas retain certain intellectual property rights:

Wa-aas Owns

Source code and software
User interface and design
Trademarks and logos
Documentation and content

You Own

Social media posts and campaigns
Marketing content and copy
Customer data and lists
Analytics and reports

Your License

Use for legitimate business purposes
Access for authorized team members
Standard API and integration use
White-label features (if subscribed)

9. Third-Party Services & Integrations

Wa-aas integrates with third-party services (e.g., Meta, Google, Airtable). Important notes:

Third-party services have their own terms and privacy policies
We are not responsible for third-party service availability or functionality
You are responsible for complying with third-party terms when using integrations
We may remove integrations at any time if third-party APIs change or are discontinued

10. Warranties & Disclaimers

PLEASE READ THIS SECTION CAREFULLY:

Service "As Is"

The Service is provided on an "as is" and "as available" basis without warranties of any kind

No Uptime Guarantee

We strive for 99.9% uptime but cannot guarantee uninterrupted access (except under SLA)

No Results Guarantee

We do not guarantee specific business outcomes or marketing results from using our platform

Third-Party Issues

We are not responsible for issues with third-party integrations or services

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WA-AAS PROVIDES THE SERVICE "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

11. Limitation of Liability

Important Liability Limits

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WA-AAS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

IN NO EVENT SHALL OUR AGGREGATE LIABILITY EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) $100 USD.

This limitation applies to:

Service interruptions or errors
Data loss or corruption
Third-party service issues
Unauthorized access to your account
Content or data transmitted through the Service
Any other matter relating to the Service

12. Indemnification

You agree to indemnify, defend, and hold harmless Wa-aas and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your use or misuse of the Service
Your violation of these Terms
Your violation of any third-party rights, including intellectual property or privacy rights
Your content or data uploaded to the Service

13. Termination

Both you and Wa-aas have the right to terminate this agreement under certain conditions:

Violation of Terms

Immediate suspension or termination for Terms violations

Non-Payment

Account suspension after failed payment attempts

Fraudulent Activity

Immediate termination for fraudulent or illegal activity

Abuse or Harassment

Zero tolerance for harassment of users or staff

System Abuse

Termination for excessive or unauthorized system usage

Voluntary Cancellation

You may cancel at any time through account settings

Effect of Termination

Upon termination, your access to the Service will cease immediately
You will have 30 days to export your data before deletion
No refunds for partial billing periods (except as required by law)
Provisions regarding liability, indemnification, and disputes survive termination

14. Dispute Resolution & Governing Law

Informal Resolution

Before filing a formal dispute, both parties agree to attempt to resolve the issue informally by contacting us at legal@wa-aas.com. We will work to resolve your concern within 30 business days.

Binding Arbitration

If we can't resolve disputes informally, both parties agree to resolve disputes through binding arbitration, except for:

Claims in small claims court
Intellectual property disputes
Equitable relief for violations of these Terms

Class Action Waiver

Both parties agree to resolve disputes on an individual basis only. You waive any right to participate in class actions, class arbitrations, or representative proceedings.

Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

15. Changes to These Terms

We may update these Terms from time to time. When we make material changes:

We will update the "Last Updated" date at the top of this page
We will notify you via email at least 30 days before changes take effect
We will display an in-app notification
Your continued use after changes constitutes acceptance of the new Terms
If you disagree with changes, you may terminate your account before they take effect

16. Contact Information

If you have questions about these Terms or need to contact us for legal matters:

Legal Department

legal@wa-aas.com
+1 (555) 123-4567

Mailing Address

Wa-aas, Inc.

Legal Department

123 Marketing Lane, Suite 400

San Francisco, CA 94102

United States

Questions about These Terms?

Our legal team is here to help clarify any questions you may have about our Terms of Service.

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